General FAQ

What is classicLive about?

ClassicLive is a webservice for viewing classical music concerts both live and on demand. By registering and purchasing watching time to the service (24 hours, 7 days and/or 30 days), you can view both live and on demand concerts available at that time with unlimited access. In the concerts section you can browse for up and coming events as well as the ones available for viewing right now.

ClassicLive aims to give the user the best possible concert experience right after the real thing. We are still a new and developing website, so we appreciate your feedback and suggestions regarding the service.

How often does classicLive have live concerts?

At first, as we have 2 orchestras performing in the first phase, there will be concerts approximately once or twice a week. In the future, we should be having about 3 to 8 live concerts per week.

What services does the classicLive portal have to offer me?

We want to give you concert experiences with some of the best classic orchestras in the world. You can enjoy them whenever and whenever, at your convenience, with good quality picture and sound. In addition to a concert portal, we want to serve you with news and inside features from the classical music industry. However we are a new and developing site, so please be patient while we build the site to its full potential. We appreciate feedback and suggestions from you.

What is the quality of classicLive videostream?

The picture quality of classicLive videostream is near television quality and the audio quality is near CD quality.

How can I buy a ticket for classicLive concerts?

After registration, you can buy classicLive time at My Account section, which you will find at the top navigation bar, instead of registration.You can choose either 24 hours, 7 days, 30 days, 90 days or 180 days.

What is the price of classicLive tickets?

The prices for classicLive time are

24 hours: 5 €

7 days: 9 €

30 days: 17 €

90 days: 44 €

180 days: 80 €

(Currency converter )

What is GMT time?

All concert times in classicLive are presented in GMT ±0 which is Greenwich Mean Time. To know, what is it your local time, please see World Clock , GMT time is shown below the chart.

Technical FAQ

Why do video clips sometimes stop or pause?

The most common cause of a pause or stop is Internet traffic congestion. Usually these congestions are temporary. If you experience frequent "buffering", make sure your Internet connection is at least 1Mbps by using speedtest.net bandwidth test.

I am having audio difficulties when viewing video. How can I fix this?

Network congestion is the most common cause of audio and video pauses. Another common reason for playback glitches is limited CPU power. Sometimes laptop computers have rather poor quality audio interfaces causing distortion or noise to the signal.

Receiving no audio signal at all usually indicates that the speakers are muted or turned off. Make sure that your audio is enabled and the both your system volume and ClassicLive player volume is turned up and have the "mute function" disabled. Also check your audio cable connections.

My pop-up blocker won't let me watch video. How can I fix that?

Pop-up blockers may prevent a video player from opening. Setting your pop-up blocker to allow pop-ups from www.classiclive.com will fix this problem. Many pop-up blockers can be modified via a "settings," "options," or "block/allow" button. You might also get a notification at the top of your window saying that pop-up window has been blocked. There is usually an option to allow the pop-up either temporarily or from this source (www.classicLive.com). We suggest you choose to accept pop-ups from this website, to prevent further problems when watching concerts. We will not bother you with advertisement pop-ups.

What are the bandwidth requirements for www.classiclive.com?

Watching classicLive videos require 1Mbps Internet connection. Most of the modern broadband connections (ADSL, Cable etc) comply with this requirement. Check your connection speed by using speedtest.net bandwidth test.

My browser crashes when I try to view a video, what is wrong?

You may have codecs installed in your computer that cause this to happen. You can try another browser and uninstall the codecs to locate the problem.

I found a bug or wrong information on the site, what do I do?

Please contact us and describe the bug in detail.

Which players are compatible with classicLive videos?

ClassicLive uses a Adobe Flash-based player which is compatible with Microsoft Windows, Apple Macintosh and Linux computers.

I cannot see any 'pause' or 'volume' controls for the video when it plays, why?

Your computer is probably using incompatible media player.

Does classicLive work with Mac?

Yes.

When I try to login, the address bar is yellow, why is this?

If you are using Google toolbar, you may have problems logging in on classicLive (and perhaps other websites too). The toolbar turns the log in window yellow and you cannot see the address you are typing. You need to turn off or uninstall the toolbar to get rid of this problem.

How do I turn off my screensaver?

If your computers screensaver goes on while you are watching concerts, you might want to set it turn on after a longer period of time, or turn it off completely. In PC, go to your desktop. Click the right mouse button and choose properties. Then go to screensaver tab and change the time or choose 'none'.

How do I watch concerts at full screen?

Enter to full screen mode by pressing full-screen button in the lower right corner of the video player. Exit full screen by pressing ESC in your keyboard.

User Account FAQ

I forgot my password, what should i do?

At the Log in-page, you will find "forgot your password?", please proceed there to restore it.

What is my username?

Your username is your e-mail address which you used to register to the site.

Which credit cards can I use?

At this point you can use Visa, EuroCard/MasterCard and American Express.

Where on my credit card is the verification code?

The verification code is three-digit (3) value printed on the signature panel of Visa and MasterCard.

What does "Verified by Visa" mean?

Verified by Visa is a way to protect your online purchases with a personal password. If you don't know your "Verified by Visa" password, please contact your credit card issuer.

Read more about Verified by Visa:
http://www.visa.com/verifiedbyvisa/

What is "MasterCard SecureCode"?

MasterCard SecureCode protects your online purchases with a private code known only to you and your bank. If you don't know your MasterCard's SecureCode, please contact your credit card issuer.

Read more about MasterCard SecureCode:
http://www.mastercard.com/securecode/

Will my personal information be secure at classicLive?

Yes. Unless required by applicable legislation, we will not release your information to a third party.

My account information has changed. How do I edit my account?

When you are logged in, you will find "Personal information" section under My Account, which is in the main menu.

What are the Terms of Service for classicLive?

Please see our Terms and Conditions.

What is the privacy policy of classicLive?

Please see our Privacy Policy.